If you would like to be woken at a certain time in the morning, simply arrange a wake-up call at reception.
If you booked your room via Booking.com, Expedia, HRS or another booking portal, you can generally change or cancel your booking directly via that portal. To do so, use your booking confirmation or your customer account. Whether a change or free cancellation is possible depends on the conditions of the rate you booked.
Yes, we have rooms with connecting doors. They are particularly practical for families or friends who like to stay close to each other but still want their own private space. If you would like a room with a connecting door, please let us know when booking. We will be happy to check availability for your stay.
Most of our double beds are permanently fixed and therefore cannot be separated. If room availability allows, however, we are happy to find a suitable solution for you. Alternatively, in selected rooms we can offer you a sofa bed as a second bed. Just ask us when booking or before you arrive.
Our regular check-in is from 2:00 pm. If you would like to arrive earlier, feel free to contact us in advance. Depending on availability, we may be able to offer you an earlier check-in. Please understand that we cannot always guarantee early check-in.
Some of our guest rooms are partially accessible. All rooms can be conveniently reached by lift. Rooms with walk-in showers are also available. In addition, we can provide you with a raised toilet seat and a shower stool if required. Please note that our rooms do not meet all the criteria of a fully accessible guest room. These include, among other things, the prescribed grab rails, certain required manoeuvring and clearance areas in the bathroom, and an emergency button as well as sockets and light switches at the prescribed reachable height. If you have special requirements, please contact us before booking. We will be happy to discuss the available facilities with you and find out together whether a suitable room is available for you.
Yes, we have guest rooms without carpeting. Synthetic hypoallergenic bed linen is also available on request. If you have special requirements due to an allergy, please let us know when booking. That way we can take your request into account as best we can when allocating rooms.
No matter how late it gets, we make your arrival easy and stress-free. For your late check-in you will receive your very own access code for the room key we leave for you. That way you stay independent and flexible until late at night. In case of difficulties or emergencies we are not far away and can be reached around the clock.
Our laundry service is available for a fee to clean your clothes. You are welcome to use our ironing room to iron and freshen up your clothing.
If you would like to skip daily room cleaning during your stay, just let us know. In doing so, you also make a small contribution to sustainability, as water, energy and cleaning products are saved. Of course, you can request room cleaning again at any time.